Hesk is free PHP help desk software that runs with a MySQL database. It allows you
to setup a ticket based support system (helpdesk) for your website.
Your customers are able to submit support tickets and the staff has a nice
web based interface to reply to and manage help desk tickets. Features include:
- unlimited personalized accounts for staff
- unlimited categories
- canned responses
- file attachments
- fully-featured knowledgebase (articles, categories, search,...)
- custom fields in the "Submit a ticket" form
- anti-SPAM checks when submitting a ticket
- powerful ticket search functions
- e-mail notifications of new tickets and replies
- rating of staff replies and knowledgebase articles
- autoclose tickets after X days
- easy-to-use web interface
- easy to translate to any language
- and many more!
You can completely customize the look of your help desk by editing header,
footer and style files! All the text used is stored in a single language file
so to translate the script you only need to edit one file!
Many users say they like this script because it is an easy to use, simple, secure and FREE alternative
to commercial (read $200+) help desk software. It also comes with a simple install script
that takes care of database setup to help you get your helpdesk up and running
with very little effort.
Hesk has been tested on servers under Linux, Windows and FreeBSD operating systems.
It should work on any other server as long as it has a working PHP and MySQL installation
with common functions.
Requirements
- UNIX, Windows, FreeBSD server (or other with working PHP/MySQL)
- PHP 4.3.2 or newer
- 1 MySQL database
- FTP access and a FTP program
CMS Scripts
